Privacy Policy mbi345 – Personal Data Protection for Malaysia Members

Mbi345 ("we", "Platform") is committed to protecting and respecting the privacy of all members and users of our platform. This Privacy Policy explains in detail how we collect, store, use, and in certain circumstances disclose your personal information when you use mbi345 services.

This policy was developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices to ensure your data is always handled responsibly, securely, and transparently.

We believe that players who understand how their data is managed feel more comfortable and confident using the platform. That is why we make every effort to write this policy in plain language that anyone can understand, rather than in complex legal terms.

Mbi345 collects various types of data depending on how you interact with our platform. The following are the main categories of data we collect:

Data you provide directly during registration, KYC verification, profile setup, or contact with our support team is our primary source of information. Data is also collected automatically through platform usage, including activity logs, cookie data, and device information.

Data collected by mbi345 is used solely for legitimate, stated purposes. We do not use your data for unrelated purposes without your consent. The primary purposes for data use are:

• Creating and managing your account on the mbi345 platform
• Carrying out identity verification (KYC) processes as required by regulations
• Securely processing deposits, withdrawals and other financial transactions
• Sending important notifications related to your account, transactions and security
• Providing effective and personalised customer support
• Detecting and preventing fraud, money laundering and other illegal activities
• Monitoring usage for responsible gaming and member protection purposes
• Improving the user experience and platform features based on usage patterns
• Complying with applicable legal obligations and regulatory requirements

Mbi345 processes your personal data on a clear legal basis in accordance with Malaysia's Personal Data Protection Act 2010. The legal bases we rely on include:

• Contract Performance: Processing required to deliver the services you requested, such as account management and transaction processing
• Legal Obligation: Compliance with KYC, AML (Anti-Money Laundering) and other regulatory requirements applicable in Malaysia
• Legitimate Interest: For platform security, fraud prevention, and service improvement purposes
• Consent: For optional marketing communications, which you may opt out of at any time

Mbi345 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. However, in certain limited circumstances, we may need to share data with the following parties:

• Payment Service Provider: To process your deposits and withdrawals via bank transfer, e-wallet, or other selected payment channels
• Identity Verification Provider: For KYC and document verification purposes in accordance with legal requirements
• Government Authorities: When required by law or a valid court order in Malaysia
• Technology Provider: Technical infrastructure used to operate the platform, subject to strict confidentiality agreements

All third parties we engage are bound by strict data protection agreements and are only permitted to use your data for the agreed purposes.

The mbi345 platform uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled without affecting platform functionality
• Performance Cookies: Collecting information on how the platform is used to help us improve features and performance
• Preference Cookies: Saving your preferences such as language, theme and display configuration

You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect your ability to fully use certain features of the mbi345 platform.

Mbi345 employs a multi-layered security infrastructure designed specifically to protect the personal data of all members. Our data encryption system uses the same standards applied by leading banking institutions:

• TLS 1.3 encryption for all data transmitted between your device and our servers
• Storage of sensitive data in encrypted format using AES-256 algorithm
• Multi-layered access controls ensure only authorised staff can access member data
• Periodic security audits by independent third parties to identify and address vulnerabilities
• 24/7 real-time security monitoring to detect any suspicious activity

Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. For financial and KYC records, the minimum retention period is five years, in line with Malaysian legal requirements.

As an mbi345 member, you have several important rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. These rights include:

To exercise any of the above rights, please contact the mbi345 Data Protection team via live chat or our support email. We will process your request within 30 business days.

The mbi345 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of minors under the age of 18. The mbi345 registration process requires age verification as part of our KYC procedure.

If we find that data belonging to a minor has been collected inadvertently, we will take immediate action to delete the data and close the account in question. If you believe a minor has registered on our platform, please contact our support team right away.

Mbi345 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry developments. Any significant changes will be communicated to you via:

• Notifications displayed in your mbi345 account when you log in
• Email notices sent to the address registered in your account
• Updates to the "Updated" date shown at the top of this page

We encourage you to review this Privacy Policy page periodically. Continued use of the mbi345 platform after changes are published constitutes your acceptance of the updated version.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 within the mbi345 platform — the fastest way to get a response
• Support Email: [email protected] – for formal complaints or data rights requests
• FAQ: Many privacy-related FAQs have been answered at FAQ page our

We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. All complaints will be thoroughly investigated and you will be kept updated on the progress of your case.