At mbi345, we believe online gaming should be a fun form of entertainment – not a burden. We provide the tools, support, and information you need to play in a healthy and controlled way.
Online gaming can be a genuinely enjoyable source of entertainment when done responsibly. Like any form of entertainment involving money, it requires self-awareness, personal control, and an understanding of the risks involved.
A gambling problem is not about how much someone plays – it is more about how gambling affects a person's life, relationships, finances, and mental health. When playing starts to feel like a necessity rather than a choice, that is the time to pause and seek support.
Mbi345 takes a proactive approach to this issue. We don't wait for problems to arise — instead, we build tools and programs that help every member maintain control from the outset. Every responsible gaming feature on our platform is accessible directly from your account settings without needing to contact anyone first.
Ask yourself these questions honestly. Red flags to watch out for:
All these tools can be activated directly from your account settings — no need to contact anyone
Set the maximum amount you can deposit within your chosen time period. Once the limit is reached, the platform will not allow additional deposits until that period ends.
Takes effect immediatelySet the maximum loss amount you are comfortable with per day, week, or month. Once this limit is reached, your play session will end automatically for that period.
Automatic protectionSet a limit on how long you can play in a single session. The platform will display a warning as you approach your time limit and will automatically log you out once the limit is reached.
Automatic remindersNeed a short break? Activate cool-off mode for 24 hours, 48 hours, or a week. During this period, you won't be able to log in or play — ideal when you feel you need a little distance.
24h – 7 daysFor a longer break, self-exclusion allows you to fully block account access for 1 month, 3 months, 6 months, or permanently. During this period, there is no way to shorten the duration.
Cannot be cancelled earlyView a complete record of your gaming activity, deposits, and withdrawals at any time. Understanding your own usage patterns is the first step toward maintaining healthy control.
Full data availableAll responsible gaming tools at mbi345 are accessible in a few simple steps from your account:
Use your login credentials to access your mbi345 account. Make sure you are on the official mbi345.com website for your security.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
All control tools are clearly listed. Select the tool you want to activate, enter the appropriate limit value, and confirm your choice.
Most limits take effect immediately. Limits can be increased at any time, but reducing a limit requires a waiting period to ensure your protection remains effective.
Never gamble with money you need for rent, bills, food, or your family's basic needs. Set a separate entertainment budget.
Wins and losses are part of the game. Never try to "chase" your losses – the outcome of every game is random and cannot be controlled.
Decide how long you want to play before starting a session. Use the mbi345 time limit tool to make sure you do not exceed the limit you set for yourself.
Do not use gambling as a way to escape problems or emotional stress. Decisions made under pressure are often ones you will regret later.
Answer the following questions honestly. The more "Yes" answers you give, the more you should consider seeking support:
Mbi345 is committed to ensuring every member has access to the support they need:
Our support team is trained in responsible gaming and is available 24/7 to help. They can assist you in activating control tools or simply listen to your concerns.
If you feel the need to stop playing temporarily or permanently, activate self-exclusion from your account settings or ask our support team to make this change on your behalf immediately.
For complaints or requests related to responsible gaming that require further attention, you can reach us via our official email: [email protected]
For clinical support and specialist counselling related to problem gambling, we encourage you to seek help from a licensed counsellor or the nearest government hospital in Malaysia.
This is not just a statement – it is how we run our business every day
All new members go through a strict age verification process. The mbi345 platform is for adults only.
All mbi345 support staff are trained to recognise signs of problem gambling and respond with empathy.
The mbi345 system detects risky gaming patterns and proactively contacts members when needed to offer support.
All promotions and games come with clear odds information. No misleading or hidden information is presented to members.
Frequently asked questions about control tools and support at mbi345
Mbi345 is a platform built not just for entertaining gameplay, but to ensure every member stays safe, well, and in control. Join over 500,000 Malaysian players who game responsibly with us.